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If you'd really want an authorized Web Designer always look for their track record. Inquire further for possible work references they could give you. Check the previous clients of the agency and see what their experiences were working together with them. It provides you a perception about what the strengths and weaknesses of the agency is. You are also able to know very well what skills the agency has and if they'll be able to cope up along with your demands.If you're working with a Web Design agency you should also be open in communicating and available to talk to the agency. Sometimes the web causes it to be challenging for communicating which is why you and the agency would need to setup the best communication method for both of you. So, it is essential that you and the agency establish a solid foundation of communication in order to settle with each other's demands. What's essential is that the agency is able to cater to your requirements and you get what you have invested in these people with.